Solutions
Time, resources, and knowledge are all pillars of a successful solution to any problem. Our solutions have centralized and concrete plans for every step of the process, whether it be delivering equipment, staging software, or personalized training.
What we do
Utilizing an interdisciplinary approach, with support from start-to-finish integrative solutions, our adept team has successfully executed a multitude of projects in variegated fields via Enterprise Mobility such Banking & Insurance, Wholesale and Retail, Courier, Transportation / Travel, Government and Public Sector, Healthcare, Education, Legal, Financial Services
Our Customized Solutions inlude
Project Management
- Process orders, activations, ports and upgrades
- Pre-load applications
- Contact transfer
- Custom configuration of mobile devices
- Design customized ordering portals
- Staging, kitting, provisioning, testing, activating and deploying
- Metrics development and analysis
- Asset management
Deployment and Implementation
- Project manage the roll-out of bulk ports and activations
- Asset tagging
- Reporting (tracking information, inventory and asset data)
- Training (lunch & learn sessions, webinars & end-user training)
- Remote & onsite training
Wireless WAN Support
- Carrier configuration & provisioning
- Carrier and device asset report
- Carrier and manufacturer advocacy services
- IP labeling (if applicable)
- Firmware & post updates completed pre- deployment
- Programming PDF digitally accessible & packaged with device
- 90 days of support
- Live U.S.-based phone and email support
- Carrier and Manufacturer Advocacy Services
- Device Recovery and Reprogramming Services
- Post-sale Deployed Device Recovery
Rugged Device Support
- Carrier configuration and provisioning
- Staging, kitting, provisioning, testing, activating and deploying
- Firmware loads, testing, loading applications
- Provide end-user training,
- IT training
- Provide mobile device management tools/ applications
- Help desk services
Asset Management
- Asset tagging- customer provided or customized
- Asset capture and reporting -customized to customer's environment
- Manage private inventory
- Manage emergency inventory
- Manage spare parts and provide accessories
Tablet/Laptop Support
- Hardware configuration services - Hard drive and memory upgrades
- Software Configuration Services - OS conversions and software load
- Imaging - customer provided image, custom imaging, ghost imaging
- Asset management - asset tagging (customer provided or custom designed), Asset data capture, customized reporting
Telecom Management Service Partnerships
End-to-End Services
We offer end-to-end Telecom Management Services to our corporate and enterprise customers. Under this service, we forge a long-term relationship with the customer. After a detailed analysis of the customer’s existing inventory and usage pattern, a future device management roadmap calendar is chalked out collaboratively to cover:
- Future Device requirements including upgrades and replacements
- Carrier and Plan suggestions and activations
- Enrolling existing and new devices on Mobile Device Management platform
- Providing remote management services for our customers to support their existing IT and Admin staff for better Device management and control.
THe process:
- Taking Stock: KBS Mobility and the customer collaborate to take a stock of current device inventory including smartphones, tablets, Hotspots, trackers etc. along with the cellular plan / carrier
- Detailing: Customer shares qualitative and quantitative details of the future device requirements including platforms, price points, functionalities, usage patterns, locations frequented, monthly carrier payouts etc.
- Analyzing Options: KBS works on options to plot the future investment/s in Devices as well as carrier plans with an aim to optimize overall spend by up to 40% at the same time increasing effectiveness
- Device Roadmap: Customer and KBS jointly decide on the device platforms and models to be inducted in future, at highly competitive / discounted costs negotiated by KBS based on projected volumes. A range of branded accessories is also identified along with discounted costs. In general, the price sheet is valid for 6 months. KBS stocks inventory of chosen devices and accessories.
- Cellular Plan Analysis: KBS places a roadmap for choosing the right carrier and cellular plan based on segmented end-user categories.
- Mobile Device Management Platform: KBS also recommends options for Mobile Device Management platform to record and manage the organizations complete inventory.
- Device Policy and App Bundles: Deciding on Device Management Policies and Apps to be allowed as per User Segment, as per customers’ requirements.
- Managed Services: KBS manages all future Device upgrades / changes along with the Cellular plan, carrier activations and MDM enrollment. Customer sends an order sheet and KBS ships the device fully staged and ready to use.
- In case of an organization-wide upgrade / carrier porting deployment, KBS chalks out a phased Port-out and Device Swapping calendar in close association with the customer to ensure swift change with no disruptions.
- Customer Support Desk A dedicated customer support desk is provided to KBS Telecom Management Service customers
- Reporting: KBS sends a weekly summary and a monthly report to the customer.
CUSTOMER BENEFITs
- Better Supervision, Management and Control of Telecom Assets and Subscriptions
- Savings on Devices & Accessories, through preferred / discounted rates provided by KBS Mobility
- Savings on carrier plans
- Easy, swift and streamlined process of back-end support and managed services, without increasing workload of existing staff
